How to Build a Voice AI Agent for Food Takeaway Orders Using GoHighLevel

Introduction

Voice AI technology is revolutionizing customer service across industries, including the food takeaway business. With GoHighLevel’s Voice AI agents, you can automate order-taking, upselling, and even send confirmations—all with a seamless conversational experience. In this detailed guide, we’ll walk you through creating a Voice AI agent for your takeaway business to simplify operations and delight your customers.

Why Use a Voice AI Agent for Food Takeaway Orders?

Voice AI agents can streamline your business by:

• Automating order-taking, reducing the need for manual intervention.

• Upselling additional items to increase revenue.

• Providing customers with an efficient, personalized experience.

• Sending real-time confirmations via email or SMS.

Step-by-Step Guide to Building Your Voice AI Agent

1. Set Up the Voice AI Agent

1. Access Voice AI Settings:

   • Navigate to Sub Accounts > Settings > Voice AI Agents in GoHighLevel.

2. Create a New Agent:

   • Click Create an Agent and assign a name (e.g., “Takeaway Agent”).

   • Provide your business name (e.g., “Dumplings Takeaway”).

3. Choose a Voice:

   • Select a voice for your agent (e.g., “Samantha”). Test the voice to ensure it aligns with your brand tone.

4. Set the Initial Message:

   • Example: “Hello, you’ve reached Dumplings Takeaway. How can I help you today?”

2. Create a Conversational Prompt

1. Design the Prompt:

   • Include product menus, pricing, and the order flow.

   • Example:

     • “We offer pork dumplings ($8.99), chicken dumplings ($8.99), and spicy chili oil ($0.50). What would you like to order?”

2. Use ChatGPT for Prompt Engineering:

   • Ask ChatGPT to create a menu and brand voice.

   • Example: “Create a warm, approachable voice for a takeaway shop named Dumplings Takeaway.”

3. Incorporate Upselling:

   • Suggest additional items like spring rolls or beverages during the conversation.

3. Configure Agent Goals and Actions

1. Set the Agent’s Goals:

   • Collect order details.

   • Upsell additional items.

   • Finalize and confirm the order.

2. Define Actions:

   • Update Contact Fields: Capture order details, including item names, quantities, and prices.

   • Trigger Workflow: Send confirmation emails or SMS notifications.

4. Capture Order Details Using Custom Fields

1. Create Custom Fields:

   • Use text fields to capture:

     • Order details (e.g., item name, quantity, price).

     • Customer contact information.

   • Avoid number fields, as GoHighLevel Voice AI supports only text-based custom fields.

2. Update Contact Fields:

   • Example:

     • Action Name: “Get Order Details.”

     • Description: “Capture the finalized order details with prices.”

     • Example Format: “Pork Dumplings: 1 ($8.99), Chicken Dumplings: 1 ($8.99). Total: $21.46.”

5. Automate Post-Call Workflows

1. Trigger a Workflow:

   • Configure the agent to trigger a workflow after the call ends.

2. Workflow Steps:

   • Send a confirmation email with the order summary.

   • Notify the admin with the call transcript and order details.

   • Optionally, create an invoice or receipt for the customer.

3. Use ChatGPT for Formatting:

   • Convert captured order details into an HTML-formatted receipt for emails.

   • Example:

     • Input: “Pork Dumplings: 1 ($8.99), Chicken Dumplings: 1 ($8.99).”

     • Output: A neatly formatted table for the email.

6. Assign a Phone Number and Set Availability

1. Assign a Phone Number:

   • Link the Voice AI agent to an inbound phone number in your sub-account.

2. Set Business Hours:

   • Define the agent’s availability (e.g., Monday-Friday, 8 AM-8 PM).

Key Features of Your Takeaway Voice AI Agent

1. Automated Order-Taking:

   • Customers can place orders conversationally without human assistance.

2. Upselling Opportunities:

   • Suggest additional items like sides and drinks to boost revenue.

3. Real-Time Confirmation:

   • Provide order summaries and total costs before finalizing.

4. Email Notifications:

   • Send detailed receipts or invoices post-call.

Benefits of Using a Voice AI Agent

• Efficiency: Saves time by automating repetitive tasks like order-taking.

• Scalability: Handles multiple customer interactions simultaneously.

• Accuracy: Captures and processes customer data with minimal errors.

• Improved Customer Experience: Offers a fast, personalized service.

Conclusion

Building a Voice AI agent for your takeaway business is a game-changer. By automating order-taking, upselling, and confirmation processes, you not only enhance customer experience but also streamline your operations.

With GoHighLevel’s powerful Voice AI capabilities and custom workflows, the possibilities are endless. If you’re ready to implement this for your business or need help setting it up, feel free to reach out.